We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, place an order, make a payment, or communicate with us. We process personal information in accordance with applicable South African legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA).

1. Personal Information We Collect

Depending on how you interact with our website, we may collect the following information: Personal and contact information

• Full name and surname.
• Email address.
• Telephone or WhatsApp number.
• Billing and delivery address.

Order and transaction information

• Products purchased and order details.
• Personalisation instructions, names, messages or images submitted for custom products.
• Payment confirmation, transaction reference and relevant billing information.
• Refund, return and customer service records.

Website and technical information

• IP address and basic device or browser information.
• Website usage information and interactions.
• Cookie or similar technology information, where applicable.

We only collect information that is reasonably necessary for the purposes explained in this policy or where otherwise permitted or required by law.

2. How We Collect Your Information

We may collect personal information when you:

• Place an order or complete checkout.
• Complete a contact form or submit an enquiry.
• Communicate with us by email, telephone or WhatsApp.
• Request a personalised product.
• Subscribe to marketing communications.
• Browse our website, where applicable technologies collect usage information.

We may also receive relevant information from payment service providers, delivery companies and other service providers involved in fulfilling your order.

3. How We Use Your Personal Information

We use your personal information for legitimate business purposes, including to:

• Process and fulfil orders.
• Produce personalised and custom-made products.
• Confirm payments and issue invoices or receipts.
• Arrange shipping, delivery and collection.
• Respond to questions, complaints, returns and refund requests.
• Send essential order updates.
• Improve our products, website and customer service.
• Prevent fraud, investigate suspicious transactions and protect our business.
• Meet applicable legal, tax, accounting and regulatory obligations.
• Send promotional communications where we have the required consent or another lawful basis.

We will not use your personal information for unrelated purposes without an appropriate lawful basis.

4.  Payment Information

Payments may be processed through third-party payment providers made available through our website. Your payment information is handled according to the relevant payment provider's security procedures and privacy policy. Where payments are processed by a third-party provider, we may receive confirmation of payment, transaction references, and other information needed to manage your order. We do not intend to store full payment card details or card security codes on our own systems. Please do not send your complete card details or passwords to us by email or WhatsApp.

5.  Sharing Your Personal Information

We do not sell your personal information to third parties. We may share relevant information with trusted service providers when necessary to operate our business, including:

• Payment processors to complete transactions.
• Courier and delivery companies to deliver orders.
• Website hosting and technical service providers.
• Email, communication and customer support providers.
• Accounting, legal or professional advisers.
• Government authorities or law enforcement agencies where disclosure is legally required.

We share only information reasonably necessary for the relevant purpose and take appropriate steps to protect it. Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate confidentiality and security safeguards are in place.

6.  Personalised Products and Customer-Submitted Content

Customers may submit names, photographs, messages, logos or other content for personalised products. We use this information only as reasonably necessary to fulfil the order, communicate with the customer, resolve related issues or meet legal obligations. We will not use customer-submitted photographs, personal messages or identifiable personal content for public marketing or promotional purposes without an appropriate lawful basis and, where required, the customer's consent. Customers are responsible for ensuring that they have the necessary rights or permission to submit content belonging to another person.

7. Cookies and Website Technologies

Our website may use cookies or similar technologies to support website functionality, remember preferences, understand website traffic and improve the shopping experience. Depending on the tools enabled on our website, these technologies may include:

• Essential cookies required for website operation.
• Preference cookies that remember selected settings.
• Analytics cookies that help us understand website usage.