Terms and Conditions
Effective Date: 1 October 2026
1. Introduction
Welcome to Refined | Faith Made Personal (FMP).These Terms and Conditions govern your use of our website and the purchase of products offered through our online store. By accessing our website or placing an order, you agree to these Terms and Conditions and the applicable policies published on our website. Please read these terms carefully before making a purchase.
2. Business Information
Business Name: Refined | Faith Made Personal
1. Introduction
Welcome to Refined | Faith Made Personal (FMP).These Terms and Conditions govern your use of our website and the purchase of products offered through our online store. By accessing our website or placing an order, you agree to these Terms and Conditions and the applicable policies published on our website. Please read these terms carefully before making a purchase.
2. Business Information
Business Name: Refined | Faith Made Personal
Business Owner: Megan A Fredericks
Email: shop@refined-fmp.co.za
Contact Number: +2764 685 2340
Website:https://refined-fmp.co.za/
Country of Operation: South Africa
3. Products Available
Refined Online Shop offers a variety of products, which may include:
4. Orders and Order Confirmation
Customers must ensure that all information submitted when placing an order is accurate and complete. This includes product selection, quantity, personalisation details, spelling, delivery address, contact details and any special instructions. An order confirmation acknowledges receipt of your order. We will notify you if there is a problem with availability, payment or fulfilment. We reserve the right to decline or cancel an order where reasonably necessary, including where fraud is suspected, a product is unavailable or a material pricing or technical error has occurred. Any payment received for a cancelled order will be refunded as required by applicable law.
5. Personalised and Custom-Made Products
Some products are created or customised according to the customer's specifications. Customers are responsible for checking the accuracy of all names, wording, dates, images, colours and other personalisation details submitted. Where a design proof is provided, customers should review and approve it before production begins. Once production has started, changes or cancellations may not be possible without additional costs. Any cancellation charges must be lawful and reasonable. Personalised products are not automatically excluded from refunds or returns. Customers retain applicable statutory rights where goods are defective, incorrect or otherwise qualify for a remedy under South African consumer law.
6. Prices and Payments
All prices are displayed in South African rand (ZAR), unless otherwise stated. Prices, promotions and product availability may change without prior notice. The price applicable to an order will generally be the price displayed at checkout when the order is placed, subject to applicable law and the correction of genuine errors. Customers must complete payment using an available payment method before an order proceeds to fulfilment, unless an alternative arrangement has been agreed upon. Any delivery fees or additional charges will be displayed or communicated before checkout is completed. We do not accept fraudulent payment confirmations or unauthorised payment transactions.
7. Production and Processing Times
Processing times vary depending on product availability, order volume, customisation requirements and production methods. Made-to-order products may require additional time for design, printing, assembly and quality checks. Estimated processing and delivery periods are provided as a guide unless a specific date has been expressly agreed upon. If a significant delay occurs, we will make reasonable efforts to inform affected customers and address the matter in accordance with applicable law.
8. Shipping and Delivery
We deliver according to the delivery options and destinations available on our website. Shipping fees and estimated delivery times will be communicated during checkout or before the order is finalised. Customers are responsible for providing a complete and accurate delivery address and contact details. Delivery may be affected by courier schedules, public holidays, weather conditions or other operational circumstances. We will make reasonable efforts to assist customers with delivery enquiries and reported problems. Responsibility for goods during delivery will be determined in accordance with applicable law. Nothing in these terms removes any statutory responsibility that applies to Refined Online Shop. Please refer to our Shipping Policy for additional information.
9. Digital Products
Digital products may include eBooks, workbooks, planners, templates, guides and other downloadable resources. Unless otherwise stated, digital products are delivered electronically and do not include a physical item. Customers should review the product description, file format and compatibility requirements before purchasing. After payment has been confirmed, the digital product will be supplied through the delivery method specified on the product page, such as a download link or email. Customers are responsible for downloading and securely storing their purchased files. If a download link does not work or a file is inaccessible, please contact us for assistance. Digital products may not be copied, shared, redistributed, resold or commercially exploited beyond the permissions granted with the product. Digital purchases remain subject to applicable consumer protection laws. Nothing in these terms excludes remedies where a digital product is faulty, inaccessible or materially different from its description.
3. Products Available
Refined Online Shop offers a variety of products, which may include:
- Personalised gifts and custom-printed products.
- Handmade gifts, accessories and stationery.
- Mugs, apparel and other customised items.
- Journals, planners and printed materials.
- Digital products, including eBooks, workbooks, templates and downloadable resources.
4. Orders and Order Confirmation
Customers must ensure that all information submitted when placing an order is accurate and complete. This includes product selection, quantity, personalisation details, spelling, delivery address, contact details and any special instructions. An order confirmation acknowledges receipt of your order. We will notify you if there is a problem with availability, payment or fulfilment. We reserve the right to decline or cancel an order where reasonably necessary, including where fraud is suspected, a product is unavailable or a material pricing or technical error has occurred. Any payment received for a cancelled order will be refunded as required by applicable law.
5. Personalised and Custom-Made Products
Some products are created or customised according to the customer's specifications. Customers are responsible for checking the accuracy of all names, wording, dates, images, colours and other personalisation details submitted. Where a design proof is provided, customers should review and approve it before production begins. Once production has started, changes or cancellations may not be possible without additional costs. Any cancellation charges must be lawful and reasonable. Personalised products are not automatically excluded from refunds or returns. Customers retain applicable statutory rights where goods are defective, incorrect or otherwise qualify for a remedy under South African consumer law.
6. Prices and Payments
All prices are displayed in South African rand (ZAR), unless otherwise stated. Prices, promotions and product availability may change without prior notice. The price applicable to an order will generally be the price displayed at checkout when the order is placed, subject to applicable law and the correction of genuine errors. Customers must complete payment using an available payment method before an order proceeds to fulfilment, unless an alternative arrangement has been agreed upon. Any delivery fees or additional charges will be displayed or communicated before checkout is completed. We do not accept fraudulent payment confirmations or unauthorised payment transactions.
7. Production and Processing Times
Processing times vary depending on product availability, order volume, customisation requirements and production methods. Made-to-order products may require additional time for design, printing, assembly and quality checks. Estimated processing and delivery periods are provided as a guide unless a specific date has been expressly agreed upon. If a significant delay occurs, we will make reasonable efforts to inform affected customers and address the matter in accordance with applicable law.
8. Shipping and Delivery
We deliver according to the delivery options and destinations available on our website. Shipping fees and estimated delivery times will be communicated during checkout or before the order is finalised. Customers are responsible for providing a complete and accurate delivery address and contact details. Delivery may be affected by courier schedules, public holidays, weather conditions or other operational circumstances. We will make reasonable efforts to assist customers with delivery enquiries and reported problems. Responsibility for goods during delivery will be determined in accordance with applicable law. Nothing in these terms removes any statutory responsibility that applies to Refined Online Shop. Please refer to our Shipping Policy for additional information.
9. Digital Products
Digital products may include eBooks, workbooks, planners, templates, guides and other downloadable resources. Unless otherwise stated, digital products are delivered electronically and do not include a physical item. Customers should review the product description, file format and compatibility requirements before purchasing. After payment has been confirmed, the digital product will be supplied through the delivery method specified on the product page, such as a download link or email. Customers are responsible for downloading and securely storing their purchased files. If a download link does not work or a file is inaccessible, please contact us for assistance. Digital products may not be copied, shared, redistributed, resold or commercially exploited beyond the permissions granted with the product. Digital purchases remain subject to applicable consumer protection laws. Nothing in these terms excludes remedies where a digital product is faulty, inaccessible or materially different from its description.
10. Returns, Refunds and Cancellations
Our returns, refunds and cancellation procedures are explained in our Refund and Returns Policy. Eligibility for a refund, return or cancellation depends on the nature of the product, the circumstances of the request and applicable law. Personalised products and digital downloads may be subject to specific conditions, but these conditions will not override any mandatory statutory consumer rights. Customers should contact us as soon as possible if an item arrives damaged, defective, incorrect or incomplete. Please consult our Refund and Returns Policy for instructions on reporting a problem and requesting an applicable remedy.
11. Customer Conduct
Customers agree to use our website lawfully and respectfully. Customers may not:
12. Intellectual Property
Unless otherwise stated, the original content displayed on our website, including branding, product designs, photographs, written content, graphics and digital resources, belongs to Refined-FMP or its respective rights holders. Purchasing a physical or digital product does not automatically transfer ownership of the intellectual property associated with that product. Digital products are supplied for the use permitted by their product descriptions or accompanying licence terms. Reproduction, resale, redistribution or commercial use beyond those permissions requires prior written authorisation from the relevant rights holder. Customers remain responsible for ensuring that any material they supply for customisation may lawfully be used.
13. Privacy and Personal Information
We collect and process personal information when customers browse our website, place orders, make payments or contact us. Information may include names, email addresses, telephone numbers, delivery details and order information. We process personal information in accordance with applicable data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable. Information may be shared with payment processors, delivery providers and other service providers where reasonably necessary to complete transactions and operate our online shop. Please read our Privacy Policy for further information about the collection, use, storage and protection of personal information.
14. Website Availability
We make reasonable efforts to keep our website accessible and functioning correctly. However, we cannot guarantee uninterrupted access or that the website will always be free of technical errors. We may update, maintain, modify or temporarily suspend parts of the website where reasonably necessary. We will make reasonable efforts to correct material errors affecting product information, pricing or orders.
15. Limitation of Liability
To the extent permitted by law, Refined-FMP is not liable for losses arising from circumstances beyond our reasonable control. Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, or removes any consumer rights or remedies that cannot legally be waived. Customers retain all rights available to them under applicable South African law.
16. Third-Party Services
Our website may use third-party services, including payment gateways, courier companies, website providers and digital delivery platforms. These services may have their own terms and privacy policies. Although we aim to work with reliable service providers, we are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by law.
17. Complaints and Disputes
If you have a concern about a product, order or service, please contact us using the details provided on our website. We will make reasonable efforts to investigate complaints and resolve them fairly. If a dispute cannot be resolved directly, customers may pursue the remedies available under South African law, including referral to an appropriate consumer protection authority or dispute resolution body. Nothing in these terms prevents customers from exercising their legal rights.
18. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our products, services, business operations or legal requirements. The latest version will be published on our website with the applicable revision date. Changes will apply subject to applicable law and any rights arising from orders already placed.
19. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any dispute arising from the use of our website or a purchase made through our online shop will be dealt with in accordance with applicable South African law and the jurisdiction of the relevant competent courts or dispute resolution bodies.
20. Contact Us
For questions about these Terms and Conditions, assistance with an order or complaints, please contact us. We will make reasonable efforts to respond to enquiries within a reasonable period. Thank you for shopping with us.
Our returns, refunds and cancellation procedures are explained in our Refund and Returns Policy. Eligibility for a refund, return or cancellation depends on the nature of the product, the circumstances of the request and applicable law. Personalised products and digital downloads may be subject to specific conditions, but these conditions will not override any mandatory statutory consumer rights. Customers should contact us as soon as possible if an item arrives damaged, defective, incorrect or incomplete. Please consult our Refund and Returns Policy for instructions on reporting a problem and requesting an applicable remedy.
11. Customer Conduct
Customers agree to use our website lawfully and respectfully. Customers may not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to compromise the website's security or functionality.
- Submit false payment information.
- Infringe the intellectual property rights of Refined Online Shop or third parties.
- Submit images, logos, designs or other materials for customisation without the necessary rights or permissions.
12. Intellectual Property
Unless otherwise stated, the original content displayed on our website, including branding, product designs, photographs, written content, graphics and digital resources, belongs to Refined-FMP or its respective rights holders. Purchasing a physical or digital product does not automatically transfer ownership of the intellectual property associated with that product. Digital products are supplied for the use permitted by their product descriptions or accompanying licence terms. Reproduction, resale, redistribution or commercial use beyond those permissions requires prior written authorisation from the relevant rights holder. Customers remain responsible for ensuring that any material they supply for customisation may lawfully be used.
13. Privacy and Personal Information
We collect and process personal information when customers browse our website, place orders, make payments or contact us. Information may include names, email addresses, telephone numbers, delivery details and order information. We process personal information in accordance with applicable data protection legislation, including the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable. Information may be shared with payment processors, delivery providers and other service providers where reasonably necessary to complete transactions and operate our online shop. Please read our Privacy Policy for further information about the collection, use, storage and protection of personal information.
14. Website Availability
We make reasonable efforts to keep our website accessible and functioning correctly. However, we cannot guarantee uninterrupted access or that the website will always be free of technical errors. We may update, maintain, modify or temporarily suspend parts of the website where reasonably necessary. We will make reasonable efforts to correct material errors affecting product information, pricing or orders.
15. Limitation of Liability
To the extent permitted by law, Refined-FMP is not liable for losses arising from circumstances beyond our reasonable control. Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is prohibited by law, or removes any consumer rights or remedies that cannot legally be waived. Customers retain all rights available to them under applicable South African law.
16. Third-Party Services
Our website may use third-party services, including payment gateways, courier companies, website providers and digital delivery platforms. These services may have their own terms and privacy policies. Although we aim to work with reliable service providers, we are not responsible for independent third-party websites or services beyond the responsibilities imposed on us by law.
17. Complaints and Disputes
If you have a concern about a product, order or service, please contact us using the details provided on our website. We will make reasonable efforts to investigate complaints and resolve them fairly. If a dispute cannot be resolved directly, customers may pursue the remedies available under South African law, including referral to an appropriate consumer protection authority or dispute resolution body. Nothing in these terms prevents customers from exercising their legal rights.
18. Changes to These Terms
We may update these Terms and Conditions from time to time to reflect changes to our products, services, business operations or legal requirements. The latest version will be published on our website with the applicable revision date. Changes will apply subject to applicable law and any rights arising from orders already placed.
19. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa. Any dispute arising from the use of our website or a purchase made through our online shop will be dealt with in accordance with applicable South African law and the jurisdiction of the relevant competent courts or dispute resolution bodies.
20. Contact Us
For questions about these Terms and Conditions, assistance with an order or complaints, please contact us. We will make reasonable efforts to respond to enquiries within a reasonable period. Thank you for shopping with us.